***PLEASE NOTE: USPS is still experiencing delays in shipping due to COVID. Please be patient with shipments. We are doing all we can. It’s a Nationwide issue that all shipping companies are experiencing in a lot of locations around the country. We are upgrading most of the packages to UPS for better service ***
If you have not received an order confirmation email for your order, or instructions on how to view your virtual training products, please check your spam email folder. All of these emails are auto-generated.
***Please note that we no longer ship outside of the U.S. due to COVID issues causing too many packages to be lost***
If you purchased a Digital PDF: Emails are sent with your PDF link automatically. If you didn’t receive it, it’s in your spam folder. You can also log in to your account to access “downloads”, which is only applicable to Digital PDF. There are No Film Downloads. If you didn’t create an account when you purchased, of course you can’t log in, you will have to use the email that has your PDF link. Also: There are two video clips referenced in the PDF. There is no special log in to access those. You simple click their respective links in the pdf and you’ll be brought to Youtube to watch them.
If you purchased the Online Streaming Videos:
To view previously purchased films, please log in to your account at the top of our homepage and then go to the “Your Training”, at the top of the homepage, where you will see all of the films. Click on the one you purchased and would like to watch and you will see all of the chapters. Click on a chapter to start watching. You may watch the films as many times as you’d like as streaming is unlimited. Having issues streaming? Try watching in a lower quality if you have slower internet. Also be sure you’re not having device, internet, or browser issues. NOTE: Under the “Your Training” section, there is a dropdown menu with “My Account”, you do not click on “My Account” to access streaming films. You click “Your Training”. On some mobile devices, you have to click “Your Training” twice, slowly, to access “Your Training” since it is not in the drop down menu, but is a link in itself.
You may watch the films as many times as you’d like as streaming is unlimited. If you log in and are not redirected to “your training”, just click on “your training” at the top of the homepage. Having issues streaming? Try watching in a lower quality if you have slower internet. Also be sure you’re not having device, internet or browser issues before you contact us with technical support issues. Please note that there are No downloads available for Online Streaming content. USB Drives are the best option for that.
If you purchased a USB Drive: If you have any issues with audio not matching up with video, or skipping, it is likely your video player, browser, or internet connection. VLC Media Player is Free and the best free player. Please do not email us until you have tried another player or device. Typically video problems are a player issue, or compatibility issue (for televisions). If you’ve exhausted your options, please then feel free to contact us.
Please note that some manufacturers are short-staffed during the Covid shutdowns so tracking #’s may not be available at all times, and USPS is running slower than normal, so please be patient with us. If you would like a tracking # and did not receive one, please request one via email.
Please note that ALL medical items have a 2-4 week lead time for shipping. You may also receive more than one package as items become available.