Please note we do not accept retroactive discounts. If you forget to enter your coupon code, we cannot apply that discount after the fact.
Gray Bearded Green Beret has a return policy of 30 days after you receive your order.
All returned products must be in their original and unused condition and must be in their original packaging.
Perishable products and apparel are not eligible for refunds, returns or exchanges. We also do not accept returns for the following items: Clothing of any sort, Boots, Gloves, Batteries, Headwear, Body Armor, First Aid or trauma treatment products (including tourniquets), or any special order items.
There will be a 20% restocking fee for items returned with no defect, which will be deducted from your refund. Please include the original packing slip with all returns for proof of purchase. We do not refund shipping charges, and shipping costs for all returns are the customer’s responsibility if there is no manufacturers defect. If your merchandise is found to have a legitimate manufacturer’s defect, your shipping costs will be refunded (Lowest rate ground shipping only), or applied towards your exchange, and there will be no re-stocking fee.
We do not accept returns for any products 30 days after you receive your order.
If you would like assistance in returning an item, please contact our sales department via email at [email protected] We will be happy to walk you through the return process.
Clearance items are not eligible for return. Sale items that are returned will only be returned for the original sale price that you paid, plus the standard 20% restocking fee if a restocking fee applies to your return.
ONLINE COURSES RETURN POLICY
Due to the nature of these products we do not offer returns on any online digital product.
DIGITAL MEDIA RETURN POLICY
DVDs and USB Drives are not returnable due to the content being digital media that can be copied. If you receive a DVD and it does not operate properly, we will replace the DVD once we receive the non-working DVD(s). Films on USB drives that are lost due to user error are not returnable or replaceable. There are NO returns on USB film purchases, only replacements if deemed necessary due to bad file transfers.
Package Deals & Group Discounts:
Package deals and group discounts are 100% non-refundable, at any time
Act of God Clause:
If an Act of God causes the cancellation and rescheduling of an event, such as an earthquake, flood, lightning storm, hurricane, tornado, mudslide, meteor shower, or another natural disaster, the course will be re-scheduled within 60-90 days of the original course date. If GBGB cannot re-schedule the event within that time frame, attendees will be given a voucher to attend any course of their choosing within the next 12 months. If an attendee misses the course due to the inability to travel from their location due to an act of God, they will be given a voucher for a future course. If there is not a future course scheduled within 12 months, the attendee’s voucher will still be valid until such time that GBGB holds another similar event.